orders & shipping

HOW LONG DOES PROCESSING & SHIPPING TAKE

1

orders are processed within 1–3 business days (excluding weekends and holidays). during high-volume periods, processing may take a bit longer. orders ship only after payment has been successfully processed.

estimated delivery times after shipping:

  • ups ground (contiguous us): 1–5 business days depending on destination

  • ups 2nd day air: 2 business days

  • usps ground advantage (hawaii & alaska): 2–8 business days

  • usps priority mail (hawaii & alaska): 1–3 business days

  • ups worldwide saver (international): varies by destination; customs processing may add additional time

these are carrier estimates only and are not guaranteed. delays caused by carrier issues, weather, or customs processing may affect delivery.

MY TRACKING HASN’T UPDATED IN A FEW DAYS, WHAT SHOULD I DO?

2

carrier delays are common during high-volume periods, holidays, or weather events. tracking scans can sometimes be missed without affecting the actual delivery timeline.

if there is no movement for 5+ business days, reach out at INFO@BEAUTYBOXCONNECT.COM with your order number and we'll look into it with the carrier.

MY TRACKING SAYS DELIVERED, BUT I DIDN’T RECEIVE MY PACKAGE

3

once an order has been handed off to the carrier, responsibility for delivery transfers to the carrier. BEAUTY BOX is not responsible for packages marked "delivered," stolen packages, or packages lost after carrier acceptance.

if your tracking shows "delivered" but you cannot locate your package:

  • check with household members, neighbors, or building management

  • contact the carrier directly to file a claim or investigation

you can reach out at INFO@BEAUTYBOXCONNECT.COM and we'll help where we can, but resolution is handled through the carrier.

I ENTERED THE WRONG SHIPPING ADDRESS ON MY ORDER.

4

contact us immediately at INFO@BEAUTYBOXCONNECT.COM with your order number and the correct address. if your order hasn't shipped yet, we'll update it at no charge.

if the order has already shipped, we cannot redirect the package. my megu is not responsible for delays, losses, or non-delivery due to an incorrect or incomplete address provided at checkout. if the package is returned to sender, reshipment fees will apply.

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

5

changes or cancellations can only be made before the order has shipped. contact us as soon as possible at INFO@BEAUTYBOXCONNECT.COM with your order number.

once an order has shipped, it cannot be cancelled or modified.