1. Personal Information We Collect

The personal information we collect depends on how you interact with Beauty Box and may include the following.

Contact Information

We may collect information such as your:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

Order and Transaction Information

We may collect information about:

• Products or services purchased, viewed, returned, or exchanged

• Order history

• Billing and shipping information

• Transaction information

• Discounts, promotional codes, or referral codes used

• Product subscriptions, where applicable

Payment information is processed by Squarespace and applicable payment providers. Beauty Box may not directly store complete payment card information.

Account Information

If you create an account, we may collect information associated with your account, including login information, preferences, purchase history, and saved information.

Customer Service and Communications

We may collect information you provide when you:

• Contact customer support

• Submit a return or exchange

• Send us an email or text message

• Complete a form

• Submit a product review

• Participate in a survey, promotion, giveaway, educational program, training, event, ambassador program, affiliate program, wholesale program, or other Beauty Box program

Device, Browsing, and Usage Information

When you interact with our website, we and certain service providers may automatically collect information such as:

• IP address

• Browser and device type

• Operating system

• Device identifiers

• General location derived from your IP address

• Pages and products viewed

• Search and browsing activity

• Links clicked

• Items added to your cart

• Checkout activity

• Abandoned-cart or checkout activity

• Referring websites or advertising sources

• Dates and times of visits

• Interactions with our website, emails, text messages, and advertisements

This information may be collected through cookies, pixels, tags, web beacons, and similar technologies.

For additional information, please review our Cookie Policy.

2. Information We Receive From Other Sources

We may receive personal information from companies that help us operate our business and provide our Services.

These providers may include:

• Squarespace, which powers our online store and ecommerce services.

• Mailchimp, which we use for email and SMS communications, customer engagement, marketing automation, and related analytics.

• Google Analytics, which helps us understand website traffic, usage, and performance.

• Meta, including technologies such as the Meta Pixel, which helps us measure and improve advertising on Facebook and Instagram.

• Acuity Scheduling, which we use to book and manage service appointments.

• Payment processors.

• Shipping and fulfillment providers.

• Fraud-prevention and security providers.

• Other technology and service providers necessary to operate our business.

The information we receive depends on your interactions with Beauty Box and the services provided by those companies.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Process payments

• Provide products, digital products, education, training, and other Services

• Create and manage customer accounts

• Process returns, exchanges, and refunds

• Provide customer support

• Communicate with you about orders and Services

• Send email and SMS marketing where permitted

• Send cart or checkout reminders where permitted

• Collect and display product reviews

• Personalize your shopping experience

• Recommend products, offers, or content

• Operate wholesale, ambassador, affiliate, and other partnership programs

• Measure advertising and marketing effectiveness

• Attribute purchases and other activity to marketing campaigns

• Create and measure advertising audiences

• Understand how customers use our website

• Improve our website, products, marketing, Services, and customer experience

• Detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity

• Protect our rights, property, customers, and business

• Comply with applicable laws and legal obligations

• Enforce our agreements and policies

4. Email and SMS Communications

We use Mailchimp to help manage our email and SMS communications.

If you subscribe to marketing communications, we may send you promotional emails or text messages regarding Beauty Box products, offers, education, events, and other marketing communications.

You may unsubscribe from marketing emails using the unsubscribe link contained in the email.

You may opt out of SMS marketing by replying STOP to a marketing text message. For assistance, reply HELP where supported.

Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase.

Our website may use cookies and other technologies to recognize when products have been added to a shopping cart or when a cart or checkout has been abandoned. Where permitted, this information may be used to send cart or checkout reminder messages.

We do not share your SMS opt-in information or SMS consent status with third parties for their own unrelated marketing purposes.

We may disclose information, including SMS opt-in or consent status, to service providers that help us operate our messaging program, such as Mailchimp, telecommunications providers, and other vendors involved in delivering text messages.

Opting out of marketing does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping notifications, appointment confirmations, or customer-service messages.

5. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

Service Providers

We may disclose personal information to service providers that perform functions on our behalf, including ecommerce, payment processing, shipping and fulfillment, marketing communications, analytics, advertising, appointment scheduling, fraud prevention, security, hosting, and customer support.

These providers may process personal information as necessary to perform their services for Beauty Box.

Squarespace

Our online store is powered by Squarespace.

Mailchimp

We use Mailchimp for email and SMS communications, customer engagement, marketing automation, and related analytics.

Acuity Scheduling

We use Acuity Scheduling to allow customers to book and manage service appointments.

Analytics

We use Google Analytics and other analytics technologies to understand how visitors interact with our website and improve our Services.

Advertising

We use advertising technologies including the Meta Pixel in connection with advertising on Facebook and Instagram.

These technologies help us:

• Measure advertising performance

• Attribute purchases to advertisements

• Understand customer interactions

• Create advertising audiences

• Deliver or improve relevant advertising

Business Transfers

Personal information may be transferred in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction.

Legal and Safety Reasons

We may disclose personal information to comply with law, protect rights and safety, prevent fraud, and enforce our policies.

With Your Direction or Consent

We may also disclose personal information when you direct us to do so or otherwise provide consent.

6. Sale, Sharing, and Targeted Advertising

Beauty Box does not sell personal information for money.

However, certain privacy laws define "sale" or "sharing" more broadly.

Our use of advertising and analytics technologies, including the Meta Pixel, may constitute a "sale," "sharing," or targeted advertising under applicable law.

Where applicable, you may opt out through our Your Privacy Choices page or by using Global Privacy Control (GPC).

7. Cookies and Similar Technologies

We and our service providers—including Squarespace, Mailchimp, Google, Meta, and Acuity Scheduling—may use cookies, pixels, tags, web beacons, and similar technologies to:

• Operate our website

• Maintain your shopping cart

• Enable checkout and account features

• Remember preferences

• Analyze website performance

• Measure email and SMS engagement

• Detect abandoned carts

• Measure advertising effectiveness

• Personalize marketing and content

• Improve our Services

Please review our Cookie Policy for more information.

8. Your Privacy Rights

Depending on where you live, you may have rights to:

• Access your personal information

• Correct inaccurate information

• Delete personal information

• Obtain a portable copy of certain data

• Opt out of targeted advertising or sharing

• Withdraw consent where applicable

• Appeal certain privacy decisions

We will not unlawfully discriminate against you for exercising your rights.

We may need to verify your identity before completing certain requests.

9. Global Privacy Control

Where required by law, we recognize qualifying Global Privacy Control (GPC) signals as requests to opt out of the sale or sharing of personal information associated with the browser or device sending the signal.

10. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide our Services

• Fulfill orders

• Maintain customer records

• Meet legal obligations

• Prevent fraud

• Resolve disputes

• Enforce our agreements

Retention periods vary depending on the information and legal requirements.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. International Data Transfers

Beauty Box and our service providers may process personal information in countries other than where you live.

Where required by law, appropriate safeguards are used for international transfers.

13. Children's Privacy

Our Services are not directed to children under 13.

We do not knowingly collect personal information from children under 13 or knowingly sell or share personal information belonging to consumers under 16 where applicable law requires affirmative authorization.

14. Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, and social media platforms.

Their privacy practices are governed by their own policies, and we encourage you to review them before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When we do, we will revise the Last Updated date at the top of this page and provide additional notice where required by law.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.

Beauty Box LLC

Website: www.beautyboxus.com

Email: info@beautyboxconnect.com